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Key West Rides, an On-Demand City Bus Service

Show All Answers

1. What is Key West Rides?

Key West Rides is a new, innovative form of transportation for transit riders in the City of Key West.  

2. Where can I take Key West Rides?

Key West Rides can take you to the closest bus stop anywhere within the designated area.  You decide where you want to go and when.

3. Where can I download the "Key West Rides" app?

Depending on your smartphone, you can download the app from the following:

4. How do I book a ride?

You can book a ride using the Key West Rides mobile app.   Download the app from the options below.

5. Can I bring someone along with me?

You can bring up to five additional passengers.  Just select how many additional passengers you're bringing along on the app.

6. Will I have to share a ride with other passengers?

Yes, as ride requests come into the system, your ride may be grouped with other riders going to similar destinations.

7. How do I pay for my rides?

There are several ways to pay:

• Pay with cash onboard, but please note that exact change is required.
• Token Transit (Credit Cards Accepted).

Download your mobile app of choice from the options below. 

o    Purchase passes to use immediately or store them for future rides (note: an internet connection is required to purchase and activate a mobile pass).

o    As the bus approaches, open your app and tap your pass to activate.

o    Once onboard, follow the app's instructions to validate your ticket.

• Purchase passes at one of the following locations:

Key West Transit Facility, 5701 College Rd, Key West, Fl 33040

City of Key West, 1300 White Street, Key West, FL 33040

8. How do I know where to meet my driver?

The app will show the nearest designated bus stop close to you where you'll meet the vehicle.  Check the app for directions and follow your driver's progress in real-time so you know exactly when to head outside

9. How long will I have to wait?

You will receive real-time predictions as soon as a vehicle has been assigned.  You can track your ride through the app and see the estimated time of arrival updates as your drive approaches.  Shared ride service fluctuates as other rides are booked and canceled.

10. Can I cancel my ride?

Yes, you can cancel your ride directly from the app.  Remember, Key West Rides is a community, so canceling at the last minute may impact other riders!

11. Where is a map of the bus stops?

An up-to-the-second map of bus stops can be found at KWTransit.com.

12. What do the vehicles look like?

Vehicles will remain the same (Buses, Cutaways) and will have the Key West Rides/On-Demand message on the destination sign on the front and side of the vehicle, so they should be easy to spot.

13. Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed.  If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

14. Are wheelchair accessible vehicles (WAV) available?

Yes!  Please let us know if you need a WAV when you book your ride in the app.

15. Can I bring my bike on board?

Yes!  All vehicles come equipped with a 2-position bike rack.  For more information on bikes, visit Bikes on Buses (BOB)

16. What should I do if my driver leaves without me?

Re-book directly in your app, and then send an email explaining what happened to KWDOT@cityofkeywest-fl.gov. 

17. I left something in the vehicle — how do I retrieve it?

Please call us at 305-809-3910 with a description of the missing item or email us at KWDOT@cityofkeywest-fl.gov.

18. Is the Duval Loop still free?

Yes, the Duval Loop will remain free.