If there is an accident involving the bus and the bike rack, what action should the bus operator take?

The bus operator should contact Dispatch immediately. They should collect pertinent information about the bike and the bike owner including: 

  • Address
  • Color of the Bike
  • Make
  • Name
  • Phone Number
  • The Serial Number

This information must be included in the written report filed with Safety and Training.

Show All Answers

1. How does the BOB program benefit customers?
2. How much does it cost a customer to bring their bike on the bus?
3. Is there an age requirement for using the bike rack?
4. Are bus operators required to assist the customer?
5. How many bikes will a rack carry?
6. Can a customer lock a bike on the rack?
7. Can bikes be loaded from either side of the bike rack?
8. Is there an order to how bikes should be loaded?
9. If for any reason the bus operator suspects the bike isn't fitting into the rack properly, what should she/he do?
10. If there is an accident involving the bus and the bike rack, what action should the bus operator take?
11. If a bike is left on a bus, how can a customer claim it?