Frequently Asked Questions

The program makes travel via bus routes more widely accessible to customers and potential customers who do not live work close to a bus route. It also enables recreational travelers to take the bus to some of the most desirable bike riding locations in the city.

Nothing! It’s free! Customers pay the regular fare but there is no additional charge for bringing a bike.

No, as long as the riders can independently put the bike on the rack, they may use the system. Children and persons unable to lift their bikes must be accompanied by another rider capable of lifting the bikes.

Bus operators are required to observe the customer loading the bike and note that the customer has secured the bike properly. Bus operators will not be required to physically assist the customer. On occasion, they may be asked to answer questions regarding the program and the racks.

Two or three bikes can be carried on the rack at any one time. Only 16-inch wheel bikes or larger, with a single seat and two wheels can be carried. Bikes with a permanent pannier or child carrier are too heavy and bulky for the racks. Key West Department of Transportation (KWDoT) bike racks will not accommodate electric bikes, mopeds, gas powered motor bikes of any kind, or tandem bicycles.

No. A customer cannot lock a bike on the rack.

It is possible to load bikes from either side, but to be safe, bikes should only be loaded from the curbside. Passengers should never stand in or near oncoming traffic.

Bikes are to be loaded into the inside slot first, if vacant. 

The bus operator should get off the bus and make sure the bike is secured properly before proceeding.

The bus operator should contact Dispatch immediately. They should collect pertinent information about the bike and the bike owner including: 

• Address
• Color of the Bike
• Make
• Name
• Phone Number
• The Serial Number

This information must be included in the written report filed with Safety and Training.

The customer should contact the Key West Department of Transportation’s (KWDoT) Lost and Found by calling 305-809-3910.