Key West Connect Banner

Welcome! The City's Key West Connect app (powered by SeeClickFix) helps residents reach the City online or via their smartphone or tablet to request services or get help fixing issues. Please be advised the type of services or getting help on issues is for non-emergency issues only. 

Choose a category below by clicking the button for the request you'd like to submit, then follow the directions to enter the location of the issue, add an image (if you have one), type in the description, follow the prompts, and submit! As this system is not monitored 24/7, issues related to public safety or those requiring immediate attention (wires or tree limbs down, etc.) should be reported directly to the Key West Police Non-Emergency Line at 305-809-1111.

Thank you for helping to improve the City of Key West.

Submit a Request 

Instructions on reporting an issue:

  1. Select a service request Category from the menu choices below that best match your issue.
  2. Type in the address/location of the service request or drag the map marker to the location of your issue.
  3. Click Confirm Location.
  4. Attach an Image if possible and click Next Step.
  5. Add a detailed description and Confirm Details.
  6. Choose Submit as yourself, Hide your Identity or Submit as a guest if applicable.
  7. Submit your request. 

Trash, Recycling, & Compost

Streets

Trash Can
Streets

Trees

Trees

Sidewalks

Sidewalks

Parks & Beaches

Lights & Signage

Parks and Beaches
Lights

Other

Other
App Store
Google play

From your Apple device, download the app in the App store or click the logo above. You also can search in the app store for "Key West Connect."


From your Android device, download the app in the Google Play store, or click the logo above. You also can search the Google Play store for "Key West Connect."

  1. What is Key West Connect by SeeClickFix?
  2. What can I expect from using this system?
  3. What problems or issues does Key West Connect solve and how does it benefit Citizens?
  4. How does Key West Connect differ from other options available to report issues?
  1. What should I NOT use this system for?
  2. What types of things should I report using this system?
  3. Will I receive updates on my request?
  4. What if I submitted a request but haven't received a response?
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See how easy it is to use the Key West Connect App!