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This Privacy Statement informs you about the types of information Key West gathers online when you visit cityofkeywest-fl.gov or any of our associated websites, how we may use that information, whether we disclose it to anyone, and your choices regarding our use of, and your ability to correct, that information.
This Privacy Statement may change from time to time, so please check back periodically. This Statement explains the following regarding the treatment of data collected on our Site(s):
- Sites Covered by This Statement
- What Information We Collect
- Why We Collect Your Information
- How We Use Your Information
- Sharing Your Information
- Accessing and Changing Your Information
- Protecting Your Information
- Links to other websites
- Children’s Privacy Protection
- Changes to This Statement
- Contact Us
Sites Covered by This Statement
This Privacy Statement covers the collection and use of data on the City of Key West website and any affiliated sites managed by Key West.
What Information We Collect
The information collected on our Site(s) generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our Site(s) may include:
- Credit card number and expiration date
- Email address(es)
- Identification numbers
- Job title
- Login names and passwords
- Mailing address(es)
- Phone number(s)
- Public postings
- Your name
We request Personally Identifiable Information when you:
- Request a service
- Participate in certain promotional activities
- Fill out surveys
- Correspond with us
We also collect Personally Identifiable Information when you ask that we send information directly to other people; in these cases, we will collect the information you submit about the recipient.
We do not connect the Personally Identifiable Information and Non-Personally Identifiable Information we collect on our Site(s).
Why We Collect Your Information
Our primary goals in collecting information are:
- To provide constituents with superior service
- To provide all visitors a smooth, efficient, and personalized experience while using our Site
We use your Personally Identifiable information to process your request or provide the requested information. We use Non-Personally Identifiable Information on an aggregated basis to help us understand how visitors use our Site(s) and to measure interest in the various pages. We use this information to improve the content of our Site(s) and to make our Site(s) easier to use.
How We Use Your Information
We gather and use information in a number of ways, including the following:
Online Services: We collect Personally Identifiable Information when you request services online, for example property tax payments. We collect this information to process your request, to obtain payment when applicable, and to communicate with you about the status of your request.
Online surveys: We collect Personally Identifiable Information from customers who volunteer to complete surveys. We use this information to improve our services.
Newsletters and emails: We collect Personally Identifiable Information when you ask to receive newsletters, emails, and other information. We use this information to provide you the information you request.
Contact information: If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.
Sharing Your Information
Key West will not rent, sell or give away any Personally Identifiable Information entered into the website to third parties for marketing or mailing list purposes. However, Your Personally Identifiable Information may be shared as required: for a third party to process the request, and otherwise by law.
Third Party Processing: cityofkeywest-fl.gov will send Personally Identifiable Information about you to other companies, agencies, or people when:
- We need to share your information to provide the product or service you have requested. For example, we might use a third party billing company, and we send information for billing purposes only; and
- We need to send the information to companies who work on behalf of cityofkeywest-fl.gov to provide a product or service to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.
Otherwise by Law: cityofkeywest-fl.gov will send Personally Identifiable Information about you as required to do so by law, subpoena, court order or legal process.
Accessing & Changing Your Information
cityofkeywest-fl.gov seeks to ensure that your information and preferences are accurate and complete. If you have registered at cityofkeywest-fl.gov, you may access and change your information by visiting the site where it was submitted. All email communications from us, such as newsletters, tell you how to stop receiving them. Please follow these instructions if you no longer wish to receive the email messages.
A "cookie" is a small data file transferred by a website to your computer’s hard drive. You are sent cookies when you surf cityofkeywest-fl.gov, make online payments, respond to online surveys, or request information. Accepting cityofkeywest-fl.gov cookies does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our Site(s). This can enable us over time to provide you with a better experience on our Site(s) by improving the content and making it easier to use.
Protecting Your Information
Key West acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.
When you complete online transactions on our Site, we use Secure Sockets Layer ("SSL") encryption technology to safeguard your sensitive information while it is being sent to us. The SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or a closed lock (depending on your browser) at the bottom of your browser window.
Links to Other websites
Parts of our Site(s) contain links to third-party websites for your convenience and information. If you use these links, you will leave the cityofkeywest-fl.gov website. When you access a non-City of Key West website, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This Privacy Statement does not cover the information practices of those websites linked to our Site. These other sites may send users' cookies, collect data, or solicit personal information.
Children's Privacy Protection
Key West believes that protecting children’s privacy online is extremely important. Key West respects national and international laws, including the Children's Online Privacy Protection Act ("COPPA"), which applies in the United States. cityofkeywest-fl.gov is not directed to children under 13 and does not knowingly collect personal information from children.
Changes to This Statement
If there are changes or additions to the terms of this Privacy Statement, we will post those changes on our website so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our Site. Regardless of any changes we make to our Privacy Statement, we will always use your Personally Identifiable Information in accordance with the version of the Statement in place at the time you provided your information unless you give your express consent for us to do otherwise.
City of Key West Mobile App
The City of Key West is using a branded app KW Connect powered by SeeClickFix, developed by CivicPlus, an online and mobile service request system, to power its mobile app and reporting forms. KW Connect powered by SeeClickFix is an application that allows Key West citizens to report non-emergency-related issues. KW Connect powered by SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. KW Connect powered by SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as anonymously. Your email address will never be displayed publicly.
If you have any questions or concerns about Key West’s use of your information or this Privacy Statement, email the Webmaster and note "Privacy" in the subject line.
- A URL is the global address of documents and other resources on the World Wide Web. For example, https://cityofkeywest-fl.gov is the URL for Key West’s home page.
- An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.