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1. How does the BOB program benefit customers?
2. How much does it cost a customer to bring their bike on the bus?
3. Is there an age requirement for using the bike rack?
4. Are bus operators required to assist the customer?
5. How many bikes will a rack carry?
6. Can a customer lock a bike on the rack?
7. Can bikes be loaded from either side of the bike rack?
8. Is there an order to how bikes should be loaded?
9. If for any reason the bus operator suspects the bike isn't fitting into the rack properly, what should she/he do?
10. If there is an accident involving the bus and the bike rack, what action should the bus operator take?
11. If a bike is left on a bus, how can a customer claim it?

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1. Why do I need a Building Permit?
2. What types of work need a Building Permit?
3. What work is unlawful without a Permit?
4. How do I get a Building Permit?
5. What are the requirements for owner builders?
6. What is a Demolition Permit?
7. How do I get an Electrical Permit?
8. Why do I need a Mechanical Permit?
9. How do I get a Mechanical Permit?
10. Why do I need a Plumbing Permit ?
11. How do I get a Plumbing Permit?
12. What is an inspection?
13. When is a Certificate of Occupancy (C.O.) required?
14. When is a Certificate of Occupancy (C.O.) issued?
15. When is a Temporary Certificate of Occupancy issued?
16. When is a Certificate of Completion issued?

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1. Will the exemption allow me to build a taller building?
2. How high can I elevate my building?
3. Why the extra four-feet above Base Flood Elevation (BFE)?
4. Can I raise my building so the first floor is higher than four feet above the flood level.
5. The referendum said buildings could be as tall as 40-feet, so why can't I build a 40-foot building?
6. Where is the building measured from?
7. Why is the building height exception so confusing?

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1. What arrangement must I take when I want to discard unwanted bulk waste?
2. Is a cost associated with bulk waste collection?
3. What types of items are acceptable items for a bulky waste pickup collection?
4. What types of items are excluded from bulk waste pickup collection?

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1. I have a Code Lien on my property. Who do I contact to resolve?
2. What should I do if I have an complaint to report after City Hall is closed?
3. May I store my boat, trailer or RV on the City street?
4. What are the permitted days and hours for construction work?
5. What can I do if my landlord is not maintaining the interior of my dwelling?
6. Who do I call when I have not received a call back from the Code Inspector?

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1. What is CERT?
2. What does the CERT do?
3. Why have a CERT in our community?
4. How does CERT benefit the community?
5. What part do the CERT team members play?
6. Where do we find team members?
7. How will members of the team be trained?
8. Is it practical to train people just for disasters?
9. Do they really work as a team?
10. How are teams formed?
11. How do I sign-up for training or get more information?

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1. Does the City have an Elevation Certificate for my building?
2. How do I obtain an Elevation Certificate?
3. Do Elevation Certificates expire?
4. There are multiple buildings on my lot, do I need an Elevation Certificate for each building?
5. My Elevation Certificate lists a different owner, do I need to get that changed?
6. When new flood maps become effective, will I need to get a new certificate?

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1. What is Emergency Management?

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1. What is the difference between a WATCH and WARNING?
2. Evacuations?
3. Where are Re-Entry Stickers for Key West Residents to Pick Up?
4. Will power/water be turned off?
5. Is there trash pick-up?
6. When do bridges close?

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1. Which Government entity is responsible for the Rights-of-Way in Key West?
2. What is a Rights-Of-Way permit?
3. Who is working on our Rights-of-Way?
4. How does roadwork between contractors get coordinated in the City?
5. Do I need a permit to put a dumpster/container in front of my house or business?
6. How does the City determine where curb ramps are installed?
7. What is a sidewalk hazard?
8. Does a property owner need a permit to complete sidewalk repairs?
9. How do I get sidewalk repairs made?
10. Why did I get a Sidewalk Repair Notice?
11. Are Calls for Bids for sidewalk and street repairs available on the website?

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1. My condo building is located within a flood zone. Yet my unit is on the seventh floor, well above the flood level. Clearly, my unit will never flood, so why do I need to carry flood insurance?
2. How to I find a Flood Insurance agent or how do I buy a flood insurance policy?
3. Is there a grace period when moving from X-zone to A (or some other zone)?
4. What advice is available regarding obtaining a policy before the effective date and a 1-year timeline?
5. How and when will a flood risk increase impact my bills?
6. If I'm in a high-risk flood zone and my Base Flood Elevation goes up in the new maps, what's the impact on my premium? How fast are new premiums reflected on the policy?
7. Where can we find general LiMWA (the new type of flood zones known as Coastal A Zones) information?

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1. If I disagree with my lender's determination that I am in a Special Flood Hazard Area (SFHA), what can I do?

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1. Do I need a Waste Bin to put my garbage bags in?
2. How do I report a missed collection or service problem?
3. Are there any items that I cannot put in my garbage?

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1. I'd like to build an addition to my home that has a historic exemption. Would the addition be exempt as well?
2. My building enjoys a historic exemption or is located in the historic district. I'm not required to elevate it, but I want to. Is this permitted?

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1. When was the Key West City Cemetery established?
2. Who owns the Cemetery?
3. In this an active Cemetery?
4. How many people are buried in the Key West Cemetery?
5. Why are graves in disrepair?
6. Why are people buried above ground?
7. Are there burial lots for sale?

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1. What projects need to go to the Historic Architectural Review Commission?
2. What is a Certificate of Appropriateness (COA)?
3. When is a Certificate of Appropriateness required?
4. What's the difference between Contributing and Noncontributing?
5. What does “Historic” mean?
6. I want to install something on my property that is not publicly visible. Do I need HARC?
7. Can I replace my windows?
8. Can I replace my metal shingles with v-crimp?
9. Can you elevate structures in the Historic District?
10. Can I build an addition onto my house?
11. Can I install solar panels?
12. Does HARC have jurisdiction of interiors?
13. Is Key West a Certified Local Government? What is a Certified Local Government?
14. I need to repoint my historic masonry or brick building. What is required?

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1. What items are not acceptable?
2. Where can I drop off my hazardous waste?
3. What items are accepted at the collection on the First Saturday?

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1. What is shown on Key West City TV?
2. What kind of information is shown on Key West City TV?
3. Are meetings re-broadcast?
4. Who do I contact in the City to request a copy of a broadcast meeting?

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1. What is Key West Connect by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does Key West Connect solve and how does it benefit Citizens?
4. How does Key West Connect differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request but haven't received a response?
9. Is there a cost to users?

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1. Where can I get a bus schedule?
2. Are pets allowed on the bus?
3. Where is the bus stop for the Park N Ride (Old Town Garage)?
4. How to get to Marathon from Key West Airport?

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1. What is Key West Rides?
2. Where can I take Key West Rides?
3. Where can I download the "Key West Rides" app?
4. How do I book a ride?
5. Can I bring someone along with me?
6. Will I have to share a ride with other passengers?
7. How do I pay for my rides?
8. How do I know where to meet my driver?
9. How long will I have to wait?
10. Can I cancel my ride?
11. Where is a map of the bus stops?
12. What do the vehicles look like?
13. Can I change my destination once I’m on board?
14. Are wheelchair accessible vehicles (WAV) available?
15. Can I bring my bike on board?
16. What should I do if my driver leaves without me?
17. I left something in the vehicle — how do I retrieve it?
18. Is the Duval Loop still free?

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1. Is there a fee for a LOMA?
2. I have an old Elevation Certificate. Can I use this to obtain a LOMA?
3. Is there an easy way to tell if my property qualifies for a LOMA?
4. There are multiple buildings on my lot, do I need an Elevation Certificate for each building?
5. Do Elevation Certificates expire?
6. If I get a LOMA, do I still need to carry flood insurance?
7. Can I submit my LOMA Application directly to Federal Emergency Management Agency (FEMA) online?
8. I received a notice that my building may be eligible for a LOMA, but it's already in a less-expensive flood zone, so why did I get this notice?
9. How long does it take Federal Emergency Management Agency (FEMA) to process a LOMA application?

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1. What requirements are there for residential rentals?
2. How much does a Business Tax Receipt cost?
3. How can I confirm the validity of vacation rentals?
4. What licenses and permits are capped, and what does this mean?
5. Can performers operate at Mallory Square?
6. What types of licenses also require a State of Florida license?
7. What are the Name Registration requirements?
8. Who should apply for a business tax receipt?
9. What restrictions exist for home businesses?
10. What type of license do I need for contracting?
11. Can I come to Key West and start up a transportation business?
12. What other licenses and or fees do I need to pay to start a business in Key West?

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1. When do leagues begin and when are their registrations held?
2. What are the availability of parks with times and dates for special events?
3. Do we have City Campgrounds? What are the phone numbers to local campgrounds?

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1. Where can I see a copy of the City Commission Agenda?
2. When and where are City Commission Meetings held?
3. How many members are on the City Commission?

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1. How do I apply for a residential parking permit?
2. How much does the Residential permit cost?
3. What proof of eligibility do I need to apply for the permit?
4. I own a business in Key West. Is my vehicle eligible for a Residential Parking Permit?
5. Where can I park with the Residential Permit?
6. May I park in pay to parking lots using my Residential permit?
7. May I park in the unmarked spaces with the Residential permit?
8. I bought a Residential permit in June, is it valid until next June?
9. My mailing address says Key West, but I live up the Keys, can I get a Residential Permit?
10. I bought a residential permit, but am moving out of town, can I get a refund?
11. I lease my vehicle, can I get a residential permit?
12. My car is registered in someone else’s name (for example: my parent’s or my wife’s or business) can I register it for the residential parking program?
13. My car is not registered in Florida, (or Driver’s License is from another state). Can I apply for the permit?
14. I have more than one vehicle, can I register them all?
15. If I have a Residential Parking permit, do I have to move my vehicle every 3 days?
16. Can I purchase a Residential permit for my boat?
17. Do I need a Residential permit if I have a moped, scooter, or motorcycle?
18. I have a handicap placard or plate, do I need a residential permit?

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1. What is a Temporary Right-of-Way application?

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1. Where can I find the City's Code of Ordinances and Land Development Regulations (LDRs)?
2. In what zoning district is my property located?
3. What can I do with my property?
4. How can I rent my property transiently?
5. How many dwelling units are associated with my property?
6. Can I subdivide my property to create a new lot?
7. What is required to build an addition on my house?
8. Do I need a building permit or other permits to erect a fence, shed or other accessory structure?
9. Who do I contact if I believe unpermitted construction is occurring?
10. What are the sign regulations for my business?
11. What restrictions apply in Key West to convert a building into a guesthouse?
12. Can I operate a business out of my house?
13. When do I need a variance to the Land Development Regulations (LDRs)?

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1. What does Certified or Immediately Certifiable mean?
2. What if I am a certified police officer, deputy sheriff, or correctional officer in another state?
3. What if my career in the military was in corrections or law enforcement?

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1. What is a public record?
2. Can I request public documents over the telephone or by e-mail instead of going into a City of Key West office in person?
3. Do I have to disclose why I want to request public records?
4. How much can the City of Key West charge for public documents?
5. Does the City of Key West have to explain why it denies access to public records?
6. When does a document sent to the City of Key West become a public document?
7. Are public employee personnel records considered public records?
8. Can the City of Key West refuse to allow public records to be inspected or copied if requested to do so by the maker or sender of the documents?
9. Are arrest records public documents?
10. Is the City of Key West required to give out information from public records or produce public records in a particular form as requested by an individual?
11. What agency can prosecute violators?
12. What is the difference between the Sunshine Amendment and the Sunshine Law?

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1. What can be recycled under the city's residential recycling program?
2. Do I need to rinse my recyclable items that had food in them?
3. Should I put my recycling in plastic bags?
4. May I recycle my plastic bags in the curbside bin?
5. How do I report a missed collection or service problem?
6. What items cannot be placed in my garbage?
7. Does someone go through my trash bags and take out the recycling for me?
8. Can I use my blue bin as a garbage bin?
9. Can I use my blue bin for yard waste if I put a yard waste sticker on it?
10. Why does the garbage truck sometimes collect recycling bins?
11. Why was my recycling bin not emptied?
12. Can I put wood in my recycling or yard waste bin?
13. Can I recycle clear plastic wrap, plastic bags, or freezer bags?

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1. Where are the Code Compliance Hearings Held?
2. I am not able to attend my scheduled Code hearing. What is my next course of action?
3. How do I request a meeting copy of the Code Compliance hearing?
4. How do I get a copy of the case file?

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1. How do I join a Plogging the Keys Volunteer group?
2. Who do I call for storm drain questions?
3. Who cleans out storm drains in Key West?
4. What is the storm drainage assessment fee?
5. What are the problems with Stormwater?
6. What is a Stormwater Utility?
7. How much is the service fee?

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1. What is the 50% rule?
2. What's a "regulated flood zone?"
3. How is the market value of my building determined in connection with the 50% rule?
4. I believe my house is worth more than the Adjusted Property Appraiser's value, so my 50% threshold should be higher. How do I validate this?
5. How is the value of improvements determined?
6. Instead of elevating my home, can I dry floodproof it?
7. Does the 5-year rule reset with a change of ownership?
8. Instead of elevating my commercial building, may I dry floodproof it?
9. How high does my building need to be elevated?
10. My lot is above sea level, so how high on the lot must I raise my house?
11. An Elevation Certificate shows my first floor is only 1/4 inches below the required elevation. Isn't that close enough?
12. Do I need to elevate my building if I plan to substantially renovate it, but the elevation certificate shows that it's higher than the flood level, but lower than the building code requirement?
13. My building has been officially designated a Historically Contributing Structure. Am I still required to elevate it?
14. What are some examples of the ways in which structures can be substantially improved?
15. What is a Substantially Damaged Structure?
16. What the difference between Substantial Improvement and Substantial Damage?
17. In terms of the National Flood Insurance Program regulations, if a structure is determined to be substantially damaged, what must happen to that structure?
18. There are multiple buildings on one lot, that I want to build/renovate. Why am I being asked to file a building permit application for each one separately?
19. Do I need to elevate my building if I recently renovated my building to 49% of its market value, then a fire damaged a room and it's going to cost 1% of the value for repairs?
20. Does the building need to be elevated because a hurricane damaged the roof costing 10% value to repair after I renovated my home to 42%?
21. I have a shed (or garage) in the back yard, that I want to convert to a bedroom (or other living space). Does it have to be elevated?
22. The second floor of my building is well above the flood level. Are repairs to this portion of the building included in the Substantial Improvement calculations?
23. How high does a mobile home need to be elevated?
24. If a building's construction was permitted before the flood map date, but finished after that date, what rules apply?
25. Does solar equipment count toward the 50%?
26. Does only an addition need to be elevated, or the entire building?

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1. What is yard waste?
2. How do I get a yard waste bin?
3. Should I put yard waste in plastic bags?
4. How many yard waste cans are allowed before a fee is imposed?