The City of Key West, Florida

The Southernmost City in th Continental United States

TRANSLATE

Information Technology

Mission

The Department of Information Technology strives to provide the highest quality technology-based services in the most cost-effective manner.

To meet this mission we will: Provide effective technology support for audio/visual, computer, multimedia, voice, video, and web based applications and services to all areas of the City; promote and facilitate the effective integration of technology into the basic mission of the City through planning, training and other support activities; develop, enhance, and manage the City's network to provide high speed, transparent, and highly functional connectivity among all information resources; facilitate the collection, storage, security and integrity of electronic data while ensuring appropriate access; provide capabilities including the ability to develop and manage the distribution through broadcast, broadband, software, the Web and other telecommunications technologies City programs and services; provide fast and reliable access to all information systems.

 Department Overview

IT provides Help Desk services to the City's computer users weekdays from 7:00 a.m. to 8:00 p.m. as well as after hours and weekend support for Public Safety and Code Compliance Officers. Users can call in a request for the department's services, enter it into the computer system, or contact the on-call staff person. The requests are monitored to address any emergencies that arise.

IT provides Citywide support for all computer systems and telephone systems and is responsible for analyzing and implementing the electronic needs of all City departments according to response time, storage requirements, hardware and software services, and insuring that adequate training is available to users.

The IT Department plans, purchases, manages, and maintains the computing and telecommunications hardware, software, and networking infrastructure to support the many departments of the City in providing their services to the citizens. Every desk in the City is equipped with a computer and the software necessary for that staff member to work effectively. Each of these desktops is connected to an extensive network that communicates with the servers and i-series that provide the computing power for the City. There is also a voice over IP telephone system that runs across the City network which provides telephone support to the City staff as well as giving citizens access to City services. The IT Department maintains a qualified staff of IT Specialists needed to support the departments and maintain this infrastructure.

The services IT provides include email, internet access, multimedia services, telephones, and network management.

Our goal is to provide the best possible support to the Departments of the City so that they may serve the citizens of Key West effectively and efficiently. Information Technology continually strives to innovate and improve the quality of services in a fiscally responsible manner.

 

Contact Us

Patti McLauchlin
Patti McLauchlin,
IT Director
1300 White St
Key West, FL 33040
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  • Business: (305) 809-3920
  • Staff Directory
  • Hours are 7:00 AM - 8:00 PM Monday through Friday

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