The City of Key West, Florida

The Southernmost City in the Continental United States


Information Technology

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The Department of Information Technology strives to provide the highest quality technology-based services in the most cost-effective manner.

To meet this mission, we provide effective technology support for audio/visual, computer, multimedia, voice, video, and web based applications & services to all areas of the City; promote and facilitate the effective integration of technology into the basic mission of the City through planning, training and various support activities; develop, enhance, and manage the City's network to provide high speed, transparent, and highly functional connectivity among all information resources; facilitate the collection, storage, security, and integrity of electronic data while ensuring appropriate access; provide capabilities including the ability to develop and manage the distribution through broadcast, broadband, software, the World Wide Web, and other telecommunications technologies; provide fast and reliable access to all information systems.

Department Overview

Our office hours are 7:00 AM - 5:00 PM, Monday - Friday.

The Department of Information Technology services the City's computer users on weekdays from 7:00 AM to 5:00 PM, as well as after hours and weekend support for Public Safety and Code Compliance Officers. City of Key West users can call in a request for the department's services, enter a ticket into the computer support system, or contact the on-call staff personnel. The requests are monitored to address any emergencies that arise.

The Information Technology teams' mission is to provide our users with access to electronic information in a timely manner. We accomplish this through teamwork, high employee morale, use of new technologies, customized programming, and dissemination of expertise in partnership with our customers in order to enhance data operations.

The IT Department provides computer system support services to City of Key West Departments in numerous ways:

  • Provides local administration and maintenance of the City-wide computer network.
  • Provides mainframe AS/400/Naviline/iSeries/ASP support to City Departments utilizing the Superion municipal support package.
  • Manages a centralized information systems equipment acquisition and utilization program.
  • Supports users by means of educational sessions through Training and direct personal support by Department staff.
  • Support and implementation of hardware/software utilized by the Key West Police Department.
  • Develops and maintains the website for the City of Key West
  • Develops and maintains an Intranet for City Associates.
  • Programs and maintains the City TV station: Comcast Channel 77

Contact Us

Patti McLauchlin
Patti McLauchlin,
IT Director
  • Business: (305) 809-3920
  • Staff Directory
  • Office Hours: 7:00AM - 5:00PM Monday - Friday

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