What can I expect from using this system?

Key West Connect, powered by SeeClickFix, is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the police at 305-809-1111 as this system is not monitored 24/7.

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1. What is Key West Connect by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does Key West Connect solve and how does it benefit Citizens?
4. How does Key West Connect differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request but haven't received a response?
9. Is there a cost to users?