Contact the City’s Utilities Department at 305-809-3760.
If this is Sanitary sewer concern (the sewer servicing your house) contact Jacobs at 305-292-5100.
Show All Answers
The City of Key West is responsible for drainage from public streets. There are two ways to report a drainage problem to the Utilities Department; click here to access the City's reporting program SeeClickFix and select "Utility Issues". Another way is to call 305-809-3760.
During heavy storms, local streets are designed to be temporarily covered by water during heavy storms.
The assessment fee goes to maintenance and operation of the City’s storm drainage system to prevent storm sewer overflow into Florida waters.
Pollution is carried in rainwater. When it rains all the rainwater that is not absorbed into the ground (or evaporated) carries any contaminants that may be distributed on lawns, streets, roofs, and parking lots and straight to the waters surrounding the island either directly over the beaches or street ends or through pipes or wells. Pollution reduction and treatment is needed to reduce the amount of contamination flowing into the nearshore waters in which we swim and fish.
Reducing the amount of water in the streets was the original use of stormwater piping. Because of rigorous design standards, the Clean Water Act, and state and local codes we are required to reduce the pollutant load to our waters, which are the best in the state categorized as "Outstanding Florida Waters". Therefore our stormwater program is now two-fold, with the goal of reducing flooding and standing water as well as reducing the amount of pollutants getting to the system and then treating the contaminates that do enter the system. The City’s Generic Permit for Discharge of Stormwater from Phase II Municipal Separate Storm Sewer Systems (MS4 GP) contains a five-year plan indicating how the city will comply with the National Pollutant Discharge Elimination System (NPDES). As of January 15, 2005 the City was required to operate under this permit.
The requirements for NPDES are stringent and therefore there is a strong emphasis on education and public participation throughout the initial five years. The goal of the program, which stems from the Clean Water Act of 1972, is to eliminate pollutant discharges into American waters.
The City immediately took action to implement the elements outlined in the plan. Although the city has taken great strides in recent years to reduce illicit discharges, we welcome this opportunity to further develop systems and educational elements that will improve our Outstanding Florida Waters. Highlights of the program are:
A Stormwater Utility is a service unit within the City government which generates revenues through fees. The stormwater utility is responsible for funding the planning, operation, construction and maintenance of stormwater systems. The utility generates its revenue through user fees. The fee is based on the amount of stormwater a particular parcel passes to the stormwater system (which starts at the sidewalk or property line.) The more runoff a parcel contributes (for non-residential units), the greater the fee.
Equivalent stormwater unit (ESU) means the average impervious area of residentially developed property per dwelling unit located within the city and established by city commission resolution. An impervious surface is a surface that will not allow water to pass through to the soil. Rooftops, driveways, parking lots, and pools are typical examples of impervious surfaces. ESUs were developed by field verification of open space and impervious surfaces on an average home lot. The service fee, which is not a tax, is billed monthly with the other city utilities.
A single-family parcel fee is based on the number of ESUs that exist. The utility costs were distributed equally to the parcels. Commercial units are based on how many ESUs are on the property.