Emergency Medical Services (EMS) Division

Request Medical Records for Ambulance Services

Patients, their representatives, and certain members of qualified agencies with the proper documentation may request protected health information and medical records maintained by the City of Key West.

Contact the City of Key West HIPAA Benefits Manager Alice Parker at 305-809-3713 to request medical records for Ambulance Services.

Digitech LogoIntermedix logo

The City of Key West uses a third-party company, Digitech/Intermedix, a Rescue 1 (R1) company, to pay bills for ambulance rides.  Please access an outstanding bill using the Digitech/ Intermedix payment portal.


7900 NW 154th Street
Suite 201
Miami Lakes, FL 33016
Customer Service Line for Billing: 1-888-987-1481


We have proudly provided the city with comprehensive Emergency Medical Services (EMS) since April 1, 2015.  By integrating the Fire Department and EMS, we have successfully streamlined our services, ensuring greater efficiency and effectiveness for the residents and visitors of Key West. 

As part of our commitment to delivering top-notch emergency care, we have added three state-of-the-art ambulances to each fire station.  These ambulances are fully equipped and prepared to respond to any emergency.  This significant addition marks a historic milestone in the 150+ year history of our Department.  It aligns with the national trend of integrating Fire and EMS services, further establishing Key West as an efficient and influential city.

The safety and well-being of our community are our top priorities.  Our highly dedicated team is always prepared to deliver prompt and professional emergency medical assistance whenever and wherever required.  As of 2023, the city has 44 Paramedics and 95 certified Firefighters/Emergency Medical Technicians (EMTs).  Through our enhanced capabilities, we have proudly positioned ourselves among the cities nationwide renowned for their proficient emergency response systems.

We take immense pride in serving the Key West community and upholding the highest standards of emergency medical care.  Our unwavering commitment ensures we continue providing exceptional service to our residents and visitors.